Customer Terms & Conditions

Justaro Crystal House is a lifestyle and home essentials business based in Bagong Silang, Caloocan City, National Capital Region (NCR), Philippines. We curate practical and visually pleasing items designed for everyday home use.

Our principal details are:

• Business Name: Justaro Crystal House
• Business Type: Lifestyle & Home Essentials
• Operating Location: Caloocan City, NCR, Philippines
• Registered Owner: Florida, Justine Carlo Rico
• TIN: 459-808-212-000

Our website and related online channels are provided primarily to:

• Share information about Justaro Crystal House and our products.
• Allow customers to browse sample items and submit order summaries.
• Provide contact details for inquiries, confirmations, and support.

When using our website or messaging channels, you agree that you will:

• Provide accurate and honest information when contacting us or placing an order.
• Use the website and communication channels only for lawful and appropriate purposes.
• Respect the privacy and rights of other customers and of Justaro Crystal House.

We reserve the right to limit or decline service if we believe a request is abusive, fraudulent, or not aligned with reasonable and lawful use of our services.

3.1 Order summaries from the website

Items that you add to your cart and submit through our order summary page are treated as a request for purchase. They are not yet considered a final and accepted order until:

• A Justaro Crystal House representative reviews your request.
• We contact you to confirm product details, availability, and pricing.
• You verify and agree to the final order summary shared by our team.

3.2 Confirmation by our team

Before sending any payment link or instructions, our team will:

• Confirm the list of items, including colors, designs, and quantities.
• Confirm your delivery address and contact details.
• Share any important notes, including estimated delivery timelines and fees.

Only after this confirmation and your clear agreement do we treat the order as accepted and ready for payment.

3.3 Right to decline or adjust orders

In some cases, we may need to decline or adjust a requested order, for example if:

• Items are no longer available or stock is lower than expected.
• There is a clear pricing or description error.
• We believe the order is not genuine or cannot be reasonably fulfilled.

Whenever possible, we will explain the situation and offer alternative options, such as similar products or adjustments in quantity.

Product prices and any applicable delivery fees will be communicated clearly by our team during the confirmation stage. While we aim to keep prices stable, they may change over time due to cost or supply adjustments.

You agree that:

• The final amount payable will be based on the last confirmed order summary shared by our team.
• Payment must follow the instructions provided (for example, via GCash, bank transfer, or other confirmed methods).

4.1 Payment window

After confirmation, we will send a payment link or instructions. As a standard practice:

• You are given a 24-hour window to complete the payment.
• Orders that remain unpaid after this period may be cancelled or released back to general stock.

We work with third-party couriers and delivery partners to bring your orders to the address you provide. Estimated delivery timelines depend on:

• Your location (Metro Manila or nearby areas).
• Courier workload, route, and circumstances outside our control.

While we make every effort to dispatch items promptly and provide accurate information, delivery dates are estimates, not guaranteed dates.

Once items are handed over to a trusted courier and properly addressed:

• The risk of loss or damage in transit may shift to the buyer, subject to courier policies.
• We will assist in coordinating with the courier where feasible, but certain resolutions may depend on the courier’s procedures.

To help us provide a reliable service, you agree to:

• Provide accurate and up-to-date contact details and delivery information.
• Review and confirm the final order summary carefully before approving it.
• Be reachable through your chosen contact channel for order and delivery updates.
• Respect payment timelines and notify us if there are issues with completing payment.

If incorrect or incomplete information causes delays, failed deliveries, or additional costs, we may not be able to shoulder all resulting consequences. In such cases, we will discuss possible solutions in good faith.

We do our best to describe products clearly and show them as accurately as possible. However, you acknowledge that:

• Colors may appear differently due to lighting, device screens, or photo conditions.
• Dimensions and measurements are approximate and intended as guides.
• Availability can change and some items may only be available in limited quantities.

If a product you confirmed becomes unavailable before or after payment, we will contact you to discuss options, which may include a substitute item, partial adjustment, or refund according to our policies.

Unless otherwise stated, the content on our website and official channels – including logos, text, layouts, and photos – is for the use of Justaro Crystal House and its customers. You agree not to:

• Copy or reuse our branding, photos, or content in a misleading or harmful way.
• Present yourself as an official representative of Justaro Crystal House without permission.
• Use our materials for activities that may damage our reputation or mislead other customers.

Reasonable sharing of our posts or product photos (for example, on social media) for personal, non-commercial purposes is welcome, as long as it does not misrepresent our business or your relationship with us.

These Terms of Service work together with our other policies, including our Privacy Policy and Refund Policy. Those documents explain, in more detail:

• How we handle and protect your personal information.
• How returns, exchanges, and refunds are assessed and processed.

In case of any difference in wording, we aim to interpret all policies in a way that is consistent and fair, while still complying with applicable regulations.

We take our responsibility to customers seriously and strive to resolve issues in good faith. However, there are practical limits to what we can cover. For example:

• We cannot guarantee uninterrupted access to the website at all times.
• We are not liable for delays or failures caused by events beyond our control, such as courier disruptions, extreme weather, or system outages.
• We are not responsible for losses resulting from inaccurate information provided to us by the customer.

Nothing in these Terms is intended to exclude any responsibilities that cannot be limited under applicable laws in the Philippines.

We may update these Terms of Service from time to time to reflect adjustments in our offerings, operations, or applicable legal requirements. Updated terms will be posted on this page.

Continued use of our website or our services after changes are posted means you accept the updated Terms. If you have questions about any change, please feel free to contact us.