How We Handle Your Information

This Privacy Policy applies to all customers and visitors who interact with Justaro Crystal House through our website, social media pages, messaging platforms, phone calls, and email. It covers personal information we receive when you:

• Browse or use our website.
• Place an order or submit an order summary.
• Contact us for product inquiries, delivery questions, or support.
• Respond to our messages for order confirmation or payment-related matters.

This policy is intended for customers located in the Philippines who purchase or plan to purchase lifestyle and home essentials from Justaro Crystal House.

2.1 Information you provide directly

When you reach out to us or place an order, we may collect the following information:

• Full name or recipient name.
• Mobile number and, when provided, email address.
• Delivery address, including barangay, city, province, and postal code.
• Preferred contact channel and preferred payment method.
• Product selections, quantities, and any special instructions you share.

2.2 Information from your use of our website

Our website may automatically receive basic technical information such as:

• Browser type and version.
• Approximate device type (for example, mobile or desktop).
• General usage data, such as pages visited and time spent.

This information helps us understand how visitors use our pages so we can make improvements. It is not used to personally identify you, unless combined with information you choose to share with us directly.

3.1 Order handling and customer service

We use the information you provide to:

• Process and record your orders or order summaries.
• Confirm product availability, colors, and variations with you.
• Prepare and coordinate delivery with our partner couriers.
• Send payment links or payment instructions based on your chosen method.
• Respond to your questions and provide follow-up support after purchase.

3.2 Business operations and improvements

We may also use your information, in a limited way, to:

• Monitor and improve how our website and ordering process work.
• Review product demand to help guide our stocking decisions.
• Maintain records for accounting, reporting, and compliance purposes.

3.3 Communication related to your orders

We may contact you by phone, SMS, email, or messaging apps to:

• Confirm your orders and clarify any details.
• Share final order summaries for your verification.
• Send payment links and payment reminders within the allowed timeframe.
• Update you about delivery schedules and any unexpected changes.

4.1 When we may share your information

We do not sell your personal information. We may share your details only in the following situations:

• With delivery and courier partners – for example, your name, contact number, and delivery address so they can bring your order to the correct location.
• With payment service providers – when you use a payment link or similar service, basic information may be needed to complete the transaction.
• When required by law or authorities – if we are legally required to cooperate with a valid legal request or government requirement.

4.2 How we protect your information

We take reasonable steps to protect your information, including:

• Limiting access to customer data to authorized individuals who need it for their work.
• Retaining information only for as long as reasonably necessary for order processing, record-keeping, and legal obligations.
• Using secure channels where available when sharing sensitive details such as payment links.

5.1 Updating your information

If you notice that your contact details or delivery address in our records are incorrect, please inform us as soon as possible so we can update them before your order is finalized or shipped.

5.2 Requesting basic information

You may contact us to ask what information we currently hold in relation to your recent orders or inquiries. For verification and safety, we may need to confirm your identity before making any changes or providing details.

5.3 Choosing not to provide information

You may decide not to provide certain information. However, please note that if we do not have enough details to identify you, reach you, or deliver your items, we may not be able to accept or complete your order.

Our website may use cookies or similar technologies to remember basic preferences and help us understand how visitors use our pages. These tools are commonly used to:

• Improve how fast certain pages load.
• Keep track of simple preferences or settings.
• Review general traffic patterns, such as which pages are viewed most often.

You can usually manage or disable cookies in your browser settings. Doing so may affect how some parts of the website appear or function, but you should still be able to contact us or place an order through our available channels.

Justaro Crystal House offers lifestyle and home essentials intended for adult customers. We do not knowingly collect personal information from children. If you believe that a minor has submitted personal data to us without proper consent, please let us know so we can review and, where appropriate, remove the information.

From time to time, we may update this Privacy Policy to reflect changes in our services, practices, or applicable regulations. When that happens, we will revise the “Privacy Policy” information on this page.

We encourage you to review this policy periodically, especially before placing a new order or sharing updated personal information with us.